Launching a successful speech analytics program requires due dilligence and preparation.
Crafting a well-thought-out speech analytics blueprint enables the organization to avoid struggles and frustrations. It establishes the foundation for the organization’s use of the technology, defines how the enterprise leverages its use, and provides a methodology for operational effectiveness.
This guide to speech analytics blueprints covers the basic building blocks, including how to:
- Create a vision
- Gather business objectives
- Define resources and roles
- Develop action plans
- Target the right business issues
- Formulate KPIs
- Keep customer data safe
- Select projects
- Assess organizational impact
Also learn about MainTrax customized workshops covering the building blocks to success.