ebook-speech-analytics-speed-to-insight-maintrax

Speech Analytics Speed to Insight eBook

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Crafting a well-thought-out speech analytics blueprint enables the organization to avoid struggles and frustrations. It establishes the foundation for the organization’s use of the technology, defines how the enterprise leverages its use, and provides a methodology for operational effectiveness.

This guide to speech analytics blueprints covers the basic building blocks, including how to:

  • Create a vision
  • Gather business objectives
  • Define resources and roles
  • Develop action plans
  • Target the right business issues
  • Formulate KPIs
  • Keep customer data safe
  • Select projects
  • Assess organizational impact

Also learn about MainTrax customized workshops covering the building blocks to success.

speech analytics checklist

Steps to a Successful Program – Checklist

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We commonly find that when companies begin deploying their speech analytics tool, they quickly realize there’s actually a lot more internally that needs to be considered for a successful program to be created.

Use this checklist to consider and plan for each step on your way to a successful and effective speech analytics program.