Don't Let Speech Analytics Hold You Back: Top 5 Challenges We Continue to See

Having implemented hundreds of successful speech analytics programs, we at MainTrax know just how to help users be well prepared to take these challenges head-on. Here are the top five challenges we continue to see when organizations are implementing speech analytics.

Steps to Building a Successful Speech Analytics Program

Having a solid foundation and strategy set up is critical for an effective speech analytics program.

Debt Collection Agencies Leverage the Power of Speech Analytics

The debt collection industry is indebted to speech analytics. Not only does speech technology improve a collection agency’s process and profits, it offers a legal safeguard by ensuring stricter compliance.

Speech Analytics: Houdini or Whodunit?

Speech analytics can help you solve your customer mysteries, but you need more than just technology to reveal the secrets in your calls.

Speech Analytic Surprises

Speech analytics isn’t "just" software. Rather, think about it as an innovative methodology that can alter the way we think about solving problems.

Skinny Dipping – Part II. Speech Analytics Skinny Successes

Examples of organizations are leveraging speech analytics to improve their customer experience and increase their intelligence about customers.

Skinny Dipping – Part I. Diving into Analytics

Diving into Analytics with only the Bare Necessities

Speech Analytics Insider Tips You Probably Didn't Know

These insider tips will help you police your speech initiative and allow you to protect your investment while serving key stakeholders.

Ten Secrets of Successful Speech Analytics

Speech analytics can pay for itself in less than a year, as long as you have a blueprint that provides clarity about why you’re buying it and what you expect from it once implemente
Leo Tolstoy

One Call, That's All

In the musical theater adaptation of Leo Tolstoy’s War and Peace, the lyrics to the song, “No One Else” begins with: “First time I heard your voice, moonlight burst into the room.”