MainTrax will meet with you, learn about your unique needs, and create a series of assessments for candidates to complete at their convenience such as data entry, chat and math tests. All applicants need to do is log onto a specific URL that we’ll provide using their smart phone, tablet or personal computer.
Taking it a step further, we also will create questions designed to assess the language skills and vocal characteristics that are best suited for each job, no matter if it’s an onsite or work at home position you’re hiring for. After all, these agents will be speaking with your customers for hours each day, and it’s vital they possess the behavioral characteristics and personality traits necessary to be successful. It’s these open-ended questions — answered by phone — that puts our solution on steroids. Our software instantly processes each candidate’s recorded response, automatically evaluates hundreds of prosodic cues detected in his or her voice, and matches those with behavioral models developed for different contact center positions.