Tips for Attracting More (and Better!) Agents in a High-Employment Economy

Talent acquisition professionals want to staff their contact centers with high-quality, well-skilled agents. Fortunately, we’ve seen effective ways to improve recruiting by incorporating assessment links into the first touchpoint.

Customer Service for Gen A to Z

Contact centers are increasingly relying on virtual pre-hire assessment solutions that assist in hiring agents who will provide the best customer service, no matter the generation.
improve contact center hiring

Use Agent Voice DNA to Improve Contact Center Hiring Results

Voice analysis is a strong predictor of new-hire success, retention and CSAT performance. AI technology can identify which candidates to focus on based on prehire practices that are built around your expectations.
Hire better agents

Hiring for Retention: Using AI to Predict Job Candidates

Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing the customer experience.