HireTrax Article Archives

Use Agent Voice DNA to Improve Contact Center Hiring Results

Voice analysis is a strong predictor of new-hire success, retention and CSAT performance. AI technology can identify which candidates to focus on based on prehire practices that are built around your expectations.

HireTrax Article

Hiring for Retention: Using AI to Predict Job Candidates

Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing the customer experience.

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Use Agent Voice DNA to Improve Contact Center Hiring Results

Hiring for Retention: Using AI to Predict Job Candidates

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