improve contact center hiring

Use Agent Voice DNA to Improve Contact Center Hiring Results

Voice analysis is a strong predictor of new-hire success, retention and CSAT performance. AI technology can identify which candidates to focus on based on prehire practices that are built around your expectations.
Hire better agents

Hiring for Retention: Using AI to Predict Job Candidates

Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing the customer experience.