MainTrax Blog

Tips for Attracting More (and Better!) Agents in a High-Employment Economy

Talent acquisition professionals want to staff their contact centers with high-quality, well-skilled agents. Fortunately, we’ve seen effective ways to improve recruiting by incorporating assessment links into the first touchpoint.

HireTrax Article

Customer Service for Gen A to Z

Contact centers are increasingly relying on virtual pre-hire assessment solutions that assist in hiring agents who will provide the best customer service, no matter the generation.

HireTrax Article

Use Agent Voice DNA to Improve Contact Center Hiring Results

Voice analysis is a strong predictor of new-hire success, retention and CSAT performance. AI technology can identify which candidates to focus on based on prehire practices that are built around your expectations.

Speech Analytics News

MainTrax and Voci Technologies Announce Partnership

The Voci Technologies and MainTrax partnership affords companies — from small contact centers to the very largest corporations — the ability to receive a seamless and complete package that will assist in swiftly achieving ROI. Both parties are excited about the new partnership, which is effective immediately and globally.

Speech Analytics News

KISS Method: “Keep It Simple with Speech (Analytics)”

Speech analytics has gone from a trendy, cool technology to an essential software that reveals insights into customer-agent interactions. Speech solutions provide the tools necessary to capture, organize and analyze unstructured information to make insights actionable.

HireTrax Article

Hiring for Retention: Using AI to Predict Job Candidates

Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing the customer experience.

Speech Analytics News

Speech Analytics Challenges We Continue to See: Top 5

Having implemented hundreds of successful speech analytics programs, we at MainTrax know just how to help users be well prepared to take these challenges head-on. Here are the top five challenges we continue to see when organizations are implementing speech analytics.

Speech Analytics News

Steps to Building a Successful Speech Analytics Program

Having a solid foundation and strategy set up is critical for an effective speech analytics program.

Speech Analytics News

Speech Analytics and Debt Collection Agencies

The debt collection industry is indebted to speech analytics. Not only does speech technology improve a collection agency’s process and profits, it offers a legal safeguard by ensuring stricter compliance.

Speech Analytics News

Using Speech Analytics to Solve Customer Service Problems

Speech analytics can help you solve your customer mysteries, but you need more than just technology to reveal the secrets in your calls.

Speech Analytics News

Importance of a Speech Analytics Blueprint

Speech analytics isn’t "just" software. Rather, think about it as an innovative methodology that can alter the way we think about solving problems.

Speech Analytics News

Target Your Speech Analytics – Use Cases (Part II)

Examples of organizations are leveraging speech analytics to improve their customer experience and increase their intelligence about customers.

Speech Analytics News

Target Your Speech Analytics – Part I

Diving into Analytics with only the Bare Necessities

maintrax-speech-anaylitics-tips-implement

Speech Analytics News

Top Tips to Implement Speech Analytics

These insider tips will help you police your speech initiative and allow you to protect your investment while serving key stakeholders.

Speech Analytics News

Ten Secrets of Successful Speech Analytics

Speech analytics can pay for itself in less than a year, as long as you have a blueprint that provides clarity about why you’re buying it and what you expect from it once implemente

Speech Analytics News

How Speech Analytics Can Address First Call Resolution

Using speech analytics for First Call Resolution (FCR) can reduce callbacks & increase customer satisfaction, making call centers more efficient.

Tips for Attracting More (and Better!) Agents in a High-Employment Economy

Customer Service for Gen A to Z

Use Agent Voice DNA to Improve Contact Center Hiring Results

MainTrax and Voci Technologies Announce Partnership

KISS Method: “Keep It Simple with Speech (Analytics)”

Hiring for Retention: Using AI to Predict Job Candidates

Speech Analytics Challenges We Continue to See: Top 5

Steps to Building a Successful Speech Analytics Program

Speech Analytics and Debt Collection Agencies

Using Speech Analytics to Solve Customer Service Problems

Importance of a Speech Analytics Blueprint

Target Your Speech Analytics – Use Cases (Part II)

Target Your Speech Analytics – Part I

Top Tips to Implement Speech Analytics

Ten Secrets of Successful Speech Analytics

How Speech Analytics Can Address First Call Resolution

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