


Customer Service for Gen A to Z
Contact centers are increasingly relying on virtual pre-hire assessment solutions that assist in hiring agents who will provide the best customer service, no matter the generation.

Use Agent Voice DNA to Improve Contact Center Hiring Results
Voice analysis is a strong predictor of new-hire success, retention and CSAT performance. AI technology can identify which candidates to focus on based on prehire practices that are built around your expectations.

MainTrax and Voci Technologies Announce Partnership
The Voci Technologies and MainTrax partnership affords companies — from small contact centers to the very largest corporations — the ability to receive a seamless and complete package that will assist in swiftly achieving ROI. Both parties are excited about the new partnership, which is effective immediately and globally.

KISS Method: “Keep It Simple with Speech (Analytics)”
Speech analytics has gone from a trendy, cool technology to an essential software that reveals insights into customer-agent interactions. Speech solutions provide the tools necessary to capture, organize and analyze unstructured information to make insights actionable.

Hiring for Retention: Using AI to Predict Job Candidates
Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing the customer experience.

Speech Analytics Challenges We Continue to See: Top 5
Having implemented hundreds of successful speech analytics programs, we at MainTrax know just how to help users be well prepared to take these challenges head-on. Here are the top five challenges we continue to see when organizations are implementing speech analytics.

Steps to Building a Successful Speech Analytics Program
Having a solid foundation and strategy set up is critical for an effective speech analytics program.

Speech Analytics and Debt Collection Agencies
The debt collection industry is indebted to speech analytics. Not only does speech technology improve a collection agency’s process and profits, it offers a legal safeguard by ensuring stricter compliance.

Using Speech Analytics to Solve Customer Service Problems
Speech analytics can help you solve your customer mysteries, but you need more than just technology to reveal the secrets in your calls.

Importance of a Speech Analytics Blueprint
Speech analytics isn’t "just" software. Rather, think about it as an innovative methodology that can alter the way we think about solving problems.

Target Your Speech Analytics – Use Cases (Part II)
Examples of organizations are leveraging speech analytics to improve their customer experience and increase their intelligence about customers.

Target Your Speech Analytics – Part I
Diving into Analytics with only the Bare Necessities

Top Tips to Implement Speech Analytics
These insider tips will help you police your speech initiative and allow you to protect your investment while serving key stakeholders.

Ten Secrets of Successful Speech Analytics
Speech analytics can pay for itself in less than a year, as long as you have a blueprint that provides clarity about why you’re buying it and what you expect from it once implemente

How Speech Analytics Can Address First Call Resolution
Using speech analytics for First Call Resolution (FCR) can reduce callbacks & increase customer satisfaction, making call centers more efficient.
Maintrax:
Generate more applicants, increase attrition, strengthen agent performance and improve customer experience.
MAINTRAX Location
11515 Lake Lane North
Suite 101
Chisago City, Minnesota 55013
United States
(612) 817-4090
MAINTRAX Mailing
PO Box 216
Scandia, Minnesota 55073-0216
United States
(612) 817-4090