An independent team of
problem solvers
Our expertise will help you improve your customer’s experience
MainTrax’s voice and speech analytics solutions solve all of your
agent performance and customer satisfaction challenges.
We’ve taken our years as a leading provider of speech analytics services and created solutions built specifically for your needs in your call center. When we partner with your organization, you will better attract and retain agents, improve contact center operations, increase employee effectiveness, and point your company toward long-term success.
You’ll also quickly discover that we believe in taking a collaborative approach with our clients. MainTrax meets you where you are and provides the training you need to make sure you have the skills and confidence to go forward on your own.
We also happen to love what we do (we’re kind of obsessed with this stuff). No matter your goals, our team is passionately dedicated to helping you achieve them.
Our Leadership Team
Scott Bakken
Co-Founder
Scott, co-founder of MainTrax, is a highly-respected independent voice in the speech analytics industry and a 2007 Ernst & Young Entrepreneur of the Year Finalist.
For 10 years, his company has provided vendors, re-sellers and end-users with a wide range of professional services that allow clients to use their existing software to capture business intelligence and gain actionable insights.
Scott is passionate about the Minnesota outdoors and loves to fish and fly. His favorite days are when he can take a kid flying in a single engine plane and “punch a cloud.”
David Patchen
Co-Founder
David, co-founder of MainTrax, has nearly 30 years of broad-based business experience in speech analytics, direct-response marketing, campaign tracking and contact center solutions. He and his analytics team learn what challenges MainTrax clients face, analyze all factors, and develop creative and unique solutions to those issues which lead to improved client sales, profitability, agent retention and productivity.
In his spare time, Dave is an avid biker and trains service dogs to further the independence of veterans with PTSD and individuals with physical disabilities.