Experienced, collaborative business partners
MainTrax has you covered, whether your company already has speech technology and wants to get more out of it, or is jumping into the waters for the first time. More business partner than vendor, we believe in taking a collaborative approach with our clients. We meet you where you are and give you the training you need to make sure you have the skills and confidence to go forward on your own.
As a leading provider of speech analytics services, we’re experts at turning raw data into practical, actionable strategies that will improve your customer experience and business operations. We also happen to love what we do (and we’re kind of geeks about this stuff). No matter your goals, our team is passionately dedicated to helping you achieve them.
Untethered to any one solution or supplier, MainTrax has earned a reputation as an independent, unbiased resource for consulting expertise across a variety of products, providers, and industries. Our analysts and data scientists are inquisitive, intuitive, detail oriented, and business savvy. By using both the rational and creative sides of their brains, they’re able to unlock the full potential within your customer interaction data.
Easy to work with, diligent, and ultra-responsive, MainTrax is your behind-the-scenes secret weapon. By partnering with us, you can better attract and retain business, improve contact center operations, increase employee effectiveness, and point your company toward long-term success.
What our customers say about us
“MainTrax has both great speech analytics expertise and the key business acumen that ensures our speech deployments to be successful.”
“By increasing the close rate by 5% using these strategies, the client estimated a financial impact of $2 million.”
“Scott and his team have shared a myriad of things we have applied to our product offering and to our strategy.”
“MainTrax is truly one of the best service vendors we have.”
“We’ve been able to reduce legal fees by an estimated 15-20%.”
“MainTrax provided us with a two-day workshop that was loaded with speech analytics best practices. Their 12 years in the speech business certainly showed.”
MainTrax has been a reliable and trusted partner of Genesys (and formerly Interactive Intelligence) for many years. Their determination to deliver value and their knowledge of our product have led to more than 50 successful speech analytics deployments.
“MainTrax’s ‘at risk’ scores were a stronger indicator of customer behavior than our own propensity models.”
By bringing down the refund rate of agents who routinely used phrases which lead to refund requests (from 6.5% to the company average of 2.6%), MainTrax’s client will recover $1.89 million in what would have been refunds in one year.
MainTrax has proven to be a very good partner. They are flexible, responsive, and easy to work with, and have deep subject matter expertise in interaction analytics.
I would recommend MainTrax as a company who can get things moving and get results, especially if your internal team doesn’t have the bandwidth for a specific project.
MainTrax helped my organization ramp up far faster than if we had to master the nuances of our new speech technology on our own. And as language modelers, their analysts structured our software so we could gain immediate insights. But most important, MainTrax dedicated themselves to thoroughly understand our business objectives and together we collaborated how to strategically meet our goals.