simple speech analytics

KISS Method: “Keep It Simple with Speech (Analytics)”

Speech analytics has gone from a trendy, cool technology to an essential software that reveals insights into customer-agent interactions. Speech solutions provide the tools necessary to capture, organize and analyze unstructured information to make insights actionable.
Hire better agents

Hiring for Retention: Using AI to Predict Job Candidates

Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing the customer experience.