“Scott and his team have shared a myriad of things we have applied to our product offering and to our strategy.”

“MainTrax has both great speech analytics expertise and the key business acumen to ensure the success of speech deployments.”

“By increasing the close rate by 5% using these strategies, the client estimated a financial impact of $2 million.”

“MainTrax is truly one of the best service vendors we have.”

“The speech analytics software we bought is user friendly but I would never have thought of the creative ways of using it such as ‘reverse engineering’ without MainTrax.  They learned what I was trying to accomplish, showed me the ropes, and provided me with strategic guidance that would help me accomplish my goals.”

I would recommend MainTrax as a company who can get things moving and get results, especially if your internal team doesn’t have the bandwidth for a specific project.

“We’ve been able to reduce legal fees by an estimated 15-20%.”

“MainTrax provided us with a two-day workshop that was loaded with speech analytics best practices. Their many years in the speech business certainly showed.”

“MainTrax’s ‘at risk’ scores were a stronger indicator of customer behavior than our own propensity models.”

By bringing down the refund rate of agents who routinely used phrases which lead to refund requests (from 6.5% to the company average of 2.6%), MainTrax’s client will recover $1.89 million in what would have been refunds in one year.

MainTrax has proven to be a very good partner.  They are flexible, responsive, and easy to work with, and have deep subject matter expertise in interaction analytics.

MainTrax helped my organization ramp up far faster than if we had to master the nuances of our new speech technology on our own. And as language modelers, their analysts structured our software so we could gain immediate insights. But most important, MainTrax dedicated themselves to thoroughly understand our business objectives and together we collaborated how to strategically meet our goals.