Unsure how to fully utilize speech analytics?
Not receiving the expected professional services from your technology vendor?
Lacking the expertise necessary to maximize the power of your speech analytics software?
MainTrax goes above and beyond by being a collaborative business partner and strategist that helps you design, develop, and implement powerful analytics programs that transform the way you conduct business with your customer.
For more than 15 years, MainTrax has supported various leading speech software vendors by overseeing their initial deployments from a user perspective, ensuring the complete confidence and satisfaction. Our team works side-by-side with your team to:
Many businesses wish to extract their voice data from their legacy recordings systems but find themselves frustrated because many systems intentionally inhibit the practice by using their own specialized file formats to store recordings. MainTrax unleashes those recordings by converting them into standard files allowing you to — among other things — push files into other analytics tools or investigate potential compliance violations.
The market is flooded with dozens of speech analytics solutions – each with its own set of unique capabilities. Where do you start? Fortunately, MainTrax knows them all – and just as important knows what questions to ask them. Our team will study your requirements, peel back the layers, consider your budget, spot potential pitfalls, and recommend the technologies and vendors that best meet your needs.
For speech-to-text (STT) and transcription requirements, MainTrax can process your audio files to compare transcriptions from more than ten engines and provide an analysis of relative accuracy, speed, and cost. MainTrax’s STT Comparison Workbench cuts months off the process by ingesting a sampling of your audio files and providing an independent, unbiased analysis of each engine. Regardless of which STT engines you are interested in (i.e. AWS Transcribe, Deepgram, Google, Gridspace, IBM, Microsoft, Rev, Voci, VoiceBase, etc.), MainTrax can help determine the best business fit for you.