Three Easy Steps to Get Started
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Have your executives go through our 20-minute assessment process at their convenience so they can experience it themselves
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We’ll do a readout of your results, hear your thoughts, discuss customization and offer a low-cost, commitment-free one-month pilot
Predict which candidates will be successful agents using voice-based analytics
MainTrax is a team of voice and speech analytics experts who perform a deep analysis on voice cues that reveal behavioral characteristics in agents and customers. Through years as an industry leader in speech analytics (focusing on what agents say), and our expertise in voice analytics (focused on how agents say something), our processes and technology help your call center start acting proactively, not reactively. Our team helps reinvent your hiring process to hire better agents who will stick around and create better customer satisfaction so you can get ahead.
MainTrax works with your industry:
Transform your hiring process:
Agent performance and customer interactions shouldn’t weigh your call center down, yet we see it far too often. Watch our video on HireTrax, your new solution to lower attrition rates and improved customer satisfaction: