“MainTrax’s ‘at risk’ scores were a stronger indicator of customer behavior than our own propensity models.”
By bringing down the refund rate of agents who routinely used phrases which lead to refund requests (from 6.5% to the company average of 2.6%), MainTrax’s client will recover $1.89 million in what would have been refunds in one year.
“By increasing the close rate by 5% using these strategies, the client estimated a financial impact of $2 million.”
“We’ve been able to reduce legal fees by an estimated 15-20%.”
“MainTrax is truly one of the best service vendors we have.”